Terms And Conditions

Deep Cleaning Ruislip Terms and Conditions

These Terms and Conditions set out the basis on which Deep Cleaning Ruislip provides professional cleaning services to residential and commercial clients. By booking or receiving any cleaning service, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Client means the individual, company, or organisation booking or receiving cleaning services.

Company means Deep Cleaning Ruislip, the provider of cleaning services.

Services means any cleaning or related services supplied by the Company, including but not limited to deep cleaning, end of tenancy cleaning, after-builders cleaning, and regular domestic or commercial cleaning.

Premises means the property, building, or area where the Services are to be carried out.

Agreement means the contract between the Client and the Company, comprising these Terms and Conditions and any specific booking details confirmed in writing.

2. Scope of Services

The Company will provide the Services as agreed at the time of booking. The description of the Services, the scope of work, and the estimated duration will be based on information supplied by the Client regarding the Premises and required cleaning tasks.

The Company reserves the right to adjust the scope of work, duration, and pricing if, upon arrival, the Premises differ significantly from the description provided by the Client or require additional work beyond what was originally agreed.

The Company does not undertake structural repairs, specialist restoration, or tasks that fall outside of normal cleaning activities. Services are limited to cleaning, tidying, and related tasks as reasonably expected of a professional cleaning company.

3. Booking Process

3.1 Booking Request

Clients may request a booking by contacting the Company and providing the necessary details regarding the Premises, desired Services, preferred date and time, and any specific requirements. A booking request does not constitute a confirmed booking until it has been accepted and confirmed by the Company.

3.2 Quotation

The Company may provide a quotation based on the information supplied by the Client. Quotations are given in good faith and are subject to change if the actual condition or size of the Premises differs from what was described. Any such changes will be communicated to the Client as soon as reasonably practicable.

3.3 Confirmation

A booking is only confirmed when the Company issues a written confirmation of the appointment and, where applicable, receives a deposit or prepayment. By confirming a booking, the Client agrees to these Terms and Conditions and to pay the applicable charges for the Services.

3.4 Access to Premises

The Client is responsible for ensuring that the Company has access to the Premises at the agreed date and time. This may include arranging for keys to be available, providing accurate access instructions, or ensuring that someone is present to allow entry. Any delay or inability to gain access may result in additional charges or cancellation fees.

4. Client Obligations

The Client agrees to:

Provide accurate information regarding the Premises and the required Services.

Ensure safe and reasonable access to the Premises, including any necessary parking permissions or entry codes.

Secure any valuable, fragile, or irreplaceable items before the start of the Services.

Notify the Company of any health and safety risks, hazards, or special conditions at the Premises, including the presence of pets, security systems, or restricted areas.

Provide, where relevant, access to utilities such as water and electricity required to carry out the Services.

5. Payments and Charges

5.1 Pricing

The price for the Services will be communicated to the Client at the time of booking or quotation. Prices may vary depending on the size and condition of the Premises, the type of cleaning requested, and the duration of the appointment.

5.2 Deposits and Prepayments

The Company may require a deposit or full prepayment to secure a booking, particularly for large or complex jobs such as deep cleaning, end of tenancy cleaning, or after-builders cleaning. Any deposit requirements will be communicated to the Client prior to confirmation.

5.3 Payment Methods

Accepted payment methods will be advised by the Company at the time of booking or invoicing. The Client agrees to pay all charges due in accordance with the agreed payment terms.

5.4 Payment Due Date

Unless otherwise agreed in writing, payment is due on or before the day of service. For ongoing commercial or contract cleaning, separate invoicing arrangements may be agreed, with payment due within the timeframe specified on the invoice.

5.5 Late or Non-Payment

In the event of late or non-payment, the Company reserves the right to:

Apply reasonable administrative charges and interest on overdue amounts, in accordance with applicable law.

Suspend or cancel further Services until outstanding amounts are paid in full.

Recover from the Client any costs incurred in pursuing overdue payments, including reasonable legal and debt recovery costs.

6. Cancellations, Rescheduling, and No-Show

6.1 Client Cancellations

If the Client wishes to cancel or reschedule a booking, the Client must notify the Company as early as possible. The Company may apply the following rules, unless otherwise specified at the time of booking:

Cancellations or rescheduling with sufficient notice may be made without charge. The definition of sufficient notice will be communicated during booking and will usually be at least 24 to 48 hours prior to the scheduled appointment.

Cancellations or rescheduling with insufficient notice may incur a cancellation fee, up to a reasonable proportion of the scheduled service price, to cover allocated staffing and administrative costs.

6.2 Company Cancellations

The Company reserves the right to cancel or reschedule a booking if circumstances beyond its reasonable control arise, including but not limited to staff illness, severe weather, or unforeseen access issues. In such cases, the Company will seek to rearrange the appointment at a mutually convenient time. Any prepayments for cancelled Services will, at the Client’s option, be applied to a rescheduled appointment or refunded.

6.3 No-Show and Access Issues

If the Company’s cleaners attend the Premises at the agreed time but are unable to gain access or begin work due to issues under the Client’s control, this may be treated as a late cancellation and may incur a charge up to the full fee for the scheduled Services.

7. Service Standards and Complaints

The Company aims to deliver Services to a professional standard and with reasonable care and skill.

If the Client is dissatisfied with any aspect of the Services, the Client should notify the Company as soon as possible, preferably within 24 hours of completion of the work, setting out the nature of the concern. The Company will assess the issue and, where appropriate, may arrange to revisit the Premises to rectify any reasonable and substantiated shortcomings in the service provided.

Any guarantee or rectification is conditional on the Client providing reasonable access to the Premises and not having undertaken further cleaning or alterations that prevent an accurate assessment of the original work.

8. Liability and Insurance

8.1 General Liability

The Company will exercise reasonable care and skill in providing the Services. However, the Company’s liability to the Client is limited as set out in this clause.

The Company shall not be liable for any indirect, consequential, or purely economic loss, including loss of profit, loss of business, or loss of opportunity.

8.2 Maximum Liability

To the fullest extent permitted by law, the Company’s total aggregate liability arising out of or in connection with any single event or series of connected events shall not exceed the total price paid or payable by the Client for the Services giving rise to the claim.

8.3 Exclusions

The Company shall not be liable for:

Wear, discolouration, damage, or deterioration that pre-dates the provision of the Services or occurs as a result of normal cleaning processes on items that are already weakened or in poor condition.

Damage arising from the use of incorrect or incomplete information provided by the Client.

Damage to items that the Company’s staff have been asked to clean against their advice or where the item is not suitable for cleaning with commonly used methods or products.

Loss or damage where the Premises contain valuables or fragile items that have not been secured by the Client prior to commencement of the Services.

8.4 Insurance

The Company maintains appropriate insurance cover for its operations in line with industry standards. Details of the relevant insurance cover can be made available to the Client upon reasonable request.

Nothing in these Terms and Conditions limits or excludes liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be limited or excluded.

9. Health, Safety, and Conduct

The Company is committed to operating in a safe and responsible manner. Cleaners will follow reasonable health and safety practices while on the Premises.

The Client must ensure that the Premises are free from obvious hazards that could endanger cleaners, and must inform the Company of any known risks or special precautions required.

The Company reserves the right to withdraw its staff and suspend Services if cleaners encounter abusive, unsafe, or inappropriate conditions at the Premises. In such cases, cancellation charges may apply.

10. Waste Handling and Environmental Regulations

10.1 General Waste

As part of the Services, the Company may collect, bag, and consolidate general waste and recyclable materials within the Premises. The Client remains responsible for the ultimate disposal of household or business waste through appropriate bins and local authority or private collection services, unless a separate waste removal service has been specifically agreed.

10.2 Prohibited Waste

The Company does not handle or remove hazardous, clinical, or regulated waste, including but not limited to medical sharps, clinical waste, asbestos, chemical waste, and certain electrical items subject to specific recycling rules. If such waste is found at the Premises, the Company may decline to handle it and may suggest that the Client contacts a specialist waste contractor.

10.3 Compliance with Regulations

The Company will act in accordance with applicable UK waste and environmental regulations when handling any waste in the course of providing the Services. The Client agrees not to request the Company to dispose of waste in any way that would breach such regulations.

11. Property Damage and Breakages

In the event of any accidental damage or breakage caused by the Company’s cleaners, the Client should notify the Company as soon as reasonably practicable and in any case within a reasonable time after becoming aware of the issue.

The Company will assess claims in good faith. Where liability is accepted, the Company may choose to repair the damage, replace the item with one of similar age and condition, or offer a reasonable financial settlement. Any settlement will take into account fair wear and tear and depreciation.

12. Keys and Security

Where the Client provides keys or access codes, the Company will take reasonable care to safeguard them and to ensure they are used solely for the provision of the Services. The Company accepts no liability for existing security weaknesses at the Premises or for losses arising from keys or codes supplied to third parties by the Client.

Any loss of keys by the Company will be reported to the Client, and reasonable steps will be taken to mitigate any risk. The Company’s liability, if any, in such cases will be subject to the limitations set out in these Terms and Conditions.

13. Force Majeure

The Company shall not be liable for any delay or failure to perform its obligations under these Terms and Conditions due to events beyond its reasonable control, including but not limited to extreme weather, transport disruptions, power failures, accidents, public health emergencies, or other events of a similar nature.

14. Privacy and Data Protection

The Company may collect and process personal information about the Client for the purposes of managing bookings, delivering Services, processing payments, and handling queries or complaints. The Company will handle such information in accordance with applicable data protection laws and only retain it for as long as reasonably necessary to fulfil these purposes or to comply with legal obligations.

15. Amendments to These Terms

The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of booking will normally apply to that specific booking. Where Services are provided under an ongoing arrangement, the Company will notify the Client of any significant changes to the Terms and Conditions that may affect future bookings.

16. Governing Law and Jurisdiction

These Terms and Conditions, and any Agreement between the Client and the Company, are governed by and construed in accordance with the laws of England and Wales.

Any disputes arising out of or in connection with these Terms and Conditions or the provision of the Services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

17. Entire Agreement

These Terms and Conditions constitute the entire agreement between the Client and the Company in relation to the provision of the Services and supersede any prior understandings or arrangements, whether written or oral, relating to the subject matter. Any variation to these Terms and Conditions must be agreed in writing by the Company.