Privacy Policy

Deep Cleaning Ruislip Privacy Policy

This Privacy Policy explains how Deep Cleaning Ruislip collects, uses, stores and protects personal data when providing cleaning services. It applies to all Deep Cleaning Ruislip customers and prospective customers within the areas where our services are offered. We are committed to handling your personal data in accordance with the United Kingdom General Data Protection Regulation and the Data Protection Act 2018.

Who We Are

Deep Cleaning Ruislip is a cleaning service provider offering professional deep cleaning and related services to residential and commercial customers. In relation to the personal data described in this Privacy Policy, Deep Cleaning Ruislip acts as the data controller, which means we determine the purposes and means of processing your personal data.

Personal Data We Collect

We collect and process different categories of personal data depending on how you interact with us and the services you request. The types of data we may collect include the following.

Identification and contact details. This may include your name, address, property access information relevant to the service, and communication preferences.

Service and booking information. This includes details of cleaning services requested, dates and times of bookings, frequency of services, special instructions, and records of communications relating to your bookings.

Payment and transaction data. This includes information needed to process payments and to maintain records of invoices, payment dates, amounts, and methods. We do not store full payment card details where payment is processed by a secure payment provider.

Communication records. This may include details of any enquiries, complaints, feedback, or other correspondence you have with us, whether by phone, message, or other means.

Technical data. Where you interact with us online, we may collect limited technical information about how our website or online tools are used, such as access times, pages visited, and basic device information. This information is generally collected in an aggregated or pseudonymised form, but may be associated with you where necessary to provide or secure our services.

How We Collect Personal Data

We collect your personal data directly from you when you make an enquiry, request a quote, book a service, or otherwise communicate with us. We may also collect data during the provision of services, for example when our staff attend your property and need information to access and complete the work.

In some cases, we may receive personal data about you from third parties who lawfully refer you to us, or who are authorised to arrange services on your behalf, such as landlords, letting agents, or property managers.

Purposes and Lawful Basis for Processing

We will only process your personal data where we have a lawful basis under data protection law. The main purposes and corresponding lawful bases are the following.

To provide and manage cleaning services. We process your identification, contact, and service information to provide the services you request, manage appointments, and communicate with you about your bookings. The lawful basis for this is the performance of a contract or taking steps at your request before entering into a contract.

To manage payments and accounting. We process payment and transaction data to issue invoices, collect payments, and maintain appropriate accounting records. The lawful basis for this is the performance of a contract and compliance with legal obligations relating to tax and accounting.

To respond to enquiries and provide customer support. We use your contact details and communication records to respond to questions, handle complaints, and provide support. The lawful basis is the performance of a contract, taking steps at your request before entering into a contract, and our legitimate interests in providing a high standard of customer service.

To improve and protect our services. We may process limited technical and service usage data to improve how our services are delivered, ensure security, prevent fraud, and manage our business operations. The lawful basis is our legitimate interests in operating and developing our business, provided that these interests are not overridden by your rights and freedoms.

To comply with legal and regulatory obligations. We may need to process and retain certain personal data to comply with laws, regulations, and valid requests from public authorities. The lawful basis is compliance with a legal obligation.

Data Retention

We keep personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

Customer and service records are typically retained for up to seven years from the end of our relationship with you in order to comply with tax and accounting obligations and to manage any potential disputes.

Enquiry information from prospective customers who do not go on to book a service is usually retained for a shorter period, after which it is deleted or anonymised, unless we have a lawful basis to retain it for longer.

In some circumstances we may anonymise your personal data so that it can no longer be associated with you. We may use such anonymised information indefinitely without further notice to you.

Data Processors and Third Parties

We use carefully selected third party service providers to help us deliver our services and operate our business. These providers act as data processors and are only permitted to process personal data on our documented instructions, for specific purposes, and subject to appropriate security and confidentiality obligations.

Examples of such processors may include payment processing providers, accounting or invoicing systems, secure data storage or cloud services, communication and messaging tools, and software used to manage bookings and schedules.

Where required, we also share personal data with professional advisers, such as accountants, or with public authorities such as tax authorities or law enforcement, but only where this is necessary, lawful, and proportionate.

We do not sell your personal data to third parties. We only disclose personal data where it is necessary for the purposes described in this Privacy Policy and where a lawful basis exists.

International Data Transfers

Where any of our processors or service providers are located outside the United Kingdom or the European Economic Area, we take steps to ensure that appropriate safeguards are in place to protect your personal data. These safeguards may include relying on adequacy regulations or using standard contractual clauses approved under data protection law.

Data Security

We implement appropriate technical and organisational measures to protect personal data against unauthorised access, accidental loss, destruction, or damage. These measures include limiting access to personal data to those who need it to perform their job, using secure systems and tools, and providing guidance to staff on their data protection responsibilities.

While we take reasonable precautions to safeguard your personal data, no system can be guaranteed to be completely secure. We continually review and update our security measures to reflect technological developments and emerging risks.

Your Data Protection Rights

Under data protection law, you have a number of rights in relation to your personal data, subject to certain conditions and exemptions.

Right of access. You have the right to request confirmation as to whether we process your personal data and to obtain a copy of that data, together with information about how and why it is processed.

Right to rectification. You have the right to request that inaccurate or incomplete personal data about you is corrected or updated.

Right to erasure. In certain circumstances, you may have the right to request the deletion of your personal data, for example where the data is no longer needed for the purposes for which it was collected or where you withdraw consent and no other lawful basis applies.

Right to restriction of processing. You may request that we restrict the processing of your personal data in certain situations, such as while we are verifying its accuracy or considering an objection you have raised.

Right to object. You have the right to object to processing that is based on our legitimate interests, on grounds relating to your particular situation. We will stop processing unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where processing is required for legal claims.

Right to data portability. In certain cases, you have the right to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format and to request that we transmit it to another controller where this is technically feasible.

Right to withdraw consent. Where we rely on your consent as the lawful basis for processing, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

How to Exercise Your Rights

If you wish to exercise any of your data protection rights, or if you have questions about this Privacy Policy or how we handle personal data, you can contact us using the contact details made available on our service materials or website. We will respond to your request in accordance with applicable data protection laws and may need to verify your identity before taking action.

Right to Complain

You also have the right to lodge a complaint with the Information Commissioner's Office if you are concerned about how we handle your personal data. Further information about your rights and how to complain can be found on the website of the Information Commissioner's Office.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or data protection best practice. Any changes will take effect when the updated policy is made available. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal data.